You can now access a variety of services online without having to phone or visit the surgery.
Online services offered
- Ordering repeat prescription
It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Getting started
Before you can use online services you must download and complete the form shown below, or ask at Reception for the online registration form. The practice needs to activate your record for online services before you can set up an account.
Then
- Collect your registration letter – Request and collect a registration letter from the surgery
- Register Online – This creates your user profile on the website so that you can login, see How to Register Online
- Activate your Patient Services account – This links your user details to your Practice and verifies the email address you are using
Note – Ensure you have your online services registration letter before starting this process.
To register as a new Patient Services user:
- From your internet browser, go to www.patient-services.co.uk.
- From the Patient Services Welcome screen, click Register.
- Providing you have received a Registration letter, select Yes.
- Enter the Practice ID from your letter.
Note – If you have any problems with the clinical aspect of your Patient Services account, please contact your practice. If you are having any technical difficulties please click the Contact Website support link at the bottom of the Patient Services webpage.,
Please note we look closely at all applications for access to make sure they are genuine.
Access can also be withdrawn at any time if there are concerns about patient confidentiality.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
Proxy access
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Security
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.
